Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how KKGame ("we", "us", "our", "the Platform", "the Operator"), the operator of the website accessible at https://kkgame.cam, collects, uses, stores, discloses and otherwise processes personal data relating to individuals ("you", "the Player", "User") who access or use the Platform.

This Policy applies to all personal data collected through your registration, use of the Platform's services (including sports betting, live casino, slots, table games and any promotional programmes), communications with our support team, and your interaction with any technology we deploy on the Site, including cookies and session tracking tools.

By creating an Account on KKGame, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.

We are committed to handling personal data responsibly, with transparency and in accordance with applicable data protection legislation and the requirements of the international licensing jurisdiction under which the Platform operates.

Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, online identifier or one or more factors specific to that person.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. KKGame is the Data Controller in respect of all personal data collected through this Platform.
• "Data Processor" means any third party that processes personal data on behalf of the Data Controller, pursuant to a written data processing agreement.
• "Processing" means any operation performed on personal data — including collection, storage, use, disclosure, transmission, deletion and destruction.
• "KYC" means Know Your Customer — the mandatory identity and age verification process required by our licensing obligations.
• "AML" means Anti-Money Laundering — regulatory obligations requiring us to monitor, detect and report suspicious financial activity.
• "Cookies" means small data files placed on your device by a web server to store information about your browsing session or preferences.
• "Platform" means the KKGame website at https://kkgame.cam and all associated mobile-optimised interfaces and services.

Data Controller Information

KKGame is the Data Controller for all personal data processed through the Platform. The Platform is operated under an internationally issued online gaming licence. Full licensing and corporate details are available via the Help Center within your Account dashboard.

We have designated a point of contact for all data protection queries and User rights requests. See Section 16 (Contact Us) for the relevant contact details. We will respond to all substantiated data rights requests within a reasonable period and in accordance with our regulatory and licensing obligations.

Personal Data We Collect

4.1 Registration Data

When you create an Account, we collect the following categories of data as required for account setup, identity verification and service provision:

• Full legal name as it appears on your government-issued identification document;
• Date of birth (to verify that you meet the minimum age requirement of 18 years, or the higher minimum applicable in your jurisdiction);
• Email address (used for account communications and support);
• Residential address (for correspondence, KYC and regulatory purposes);
• Username and encrypted password hash;
• Mobile phone number (where provided for security verification purposes).

4.2 Identity Verification (KYC) Documents

To comply with our licensing obligations and AML regulatory requirements, we collect and process documentary evidence of identity, including:

• Government-issued photo identification — such as a Pakistani CNIC, passport or equivalent national identity document;
• Proof of residential address — such as a recent utility bill, bank statement or official correspondence;
• Proof of payment method — such as a screenshot or scan of the bank account, wallet or card registered in your name;
• Source of funds documentation — where required by our AML obligations, evidence of the origin of deposited funds may be requested.

4.3 Financial and Transaction Data

For the purpose of processing deposits, withdrawals and refunds, we collect and retain:

• Deposit and withdrawal amounts, dates and transaction reference numbers;
• Payment method details (partially masked card numbers, bank account identifiers, wallet account references);
• Transaction history — a complete ledger of all financial activity associated with your Account;
• Bonus and promotional credit history.

Payment method names referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned solely as familiar reference points for Pakistani users. Data related to transactions through any such method is processed by the respective third-party payment service provider under that provider's own terms and privacy policy. KKGame does not claim that these providers endorse or support gambling transactions.

4.4 Technical and Usage Data

When you access or use the Platform, we automatically collect certain technical data, including:

• IP address and geolocation data (country/city-level);
• Browser type, version and language setting;
• Device type, operating system and hardware identifiers;
• Pages visited, time spent on pages and navigation paths;
• Game session data — games launched, wagers placed, results, session duration;
• Referral source (where you accessed the Platform from);
• Error logs and crash reports.

4.5 Communications Data

When you contact our support team via Live Chat, email or the Help Center ticket system, we collect and retain:

• The content of all communications — including support chat transcripts, email correspondence and submitted ticket content;
• The date, time and channel of each communication;
• Any attachments you provide (such as screenshots or documents submitted in connection with a support query).

Legal Basis for Processing

We process personal data on the following legal bases, depending on the purpose and type of data:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract (the Account Agreement)
KYC identity and age verification	Legal obligation; legitimate interests (fraud prevention)
Payment processing and transaction records	Performance of a contract; legal obligation
AML monitoring and reporting	Legal obligation; legitimate interests
Customer support and dispute resolution	Performance of a contract; legitimate interests
Platform security and fraud detection	Legitimate interests
Personalisation and product improvement	Legitimate interests; consent (where separately obtained)
Promotional and bonus communications	Consent; legitimate interests
Regulatory reporting	Legal obligation

How We Use Your Data

We process personal data collected through the Platform for the following specific purposes:

• Account provision: Creating, managing and maintaining your player Account, including password recovery and session management.
• Identity verification: Completing KYC processes to verify your identity, age, residential address and ownership of registered payment methods.
• Payment processing: Executing deposit and withdrawal requests, reconciling transactions and maintaining accurate financial records.
• AML compliance: Monitoring transaction patterns for indicators of suspicious activity; filing reports with regulatory authorities as required by our licensing obligations.
• Responsible gambling: Monitoring Account activity for indicators of problem gambling; administering self-exclusion, limit-setting and cooling-off requests.
• Customer support: Responding to Account queries, technical issues, payment disputes and complaints through Live Chat, email and the Help Center.
• Platform security: Detecting and investigating unauthorised access, fraud, collusion, bonus abuse and other prohibited conduct.
• Service improvement: Analysing aggregated usage data to identify platform bugs, improve the user experience and develop new product features.
• Account communications: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where consented to, promotional offers and product updates.
• Legal compliance: Responding to lawful requests from regulatory authorities, law enforcement agencies and courts.

Data Sharing and Disclosure

7.1 Third-Party Service Providers

We engage carefully selected third-party service providers ("Data Processors") who process personal data on our behalf, strictly for purposes necessary to operate the Platform. All Processors are bound by written data processing agreements that prohibit any use of your data beyond the scope of their contractual mandate. Categories of Processors include:

• Payment processing and fraud prevention service providers;
• Identity verification and KYC/AML technology providers;
• Game content providers and technology platforms;
• Cloud infrastructure, data hosting and storage providers;
• Customer support platform providers;
• Email and notification delivery services;
• Analytics and Platform performance monitoring tools.

7.2 Regulatory and Legal Disclosure

We may be required to disclose personal data to regulatory authorities, our licensing jurisdiction's regulator, law enforcement agencies, anti-money laundering authorities or courts where we are legally compelled to do so. We will comply with all lawful disclosure obligations.

7.3 No Sale of Personal Data

We do not sell, rent or otherwise commercially transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Any data sharing beyond the categories described in this Policy requires your prior explicit consent.

International Data Transfers

KKGame operates internationally. Your personal data may be transferred to and processed in countries other than your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to provide an adequate level of protection for your personal data.

By using the Platform, you consent to your personal data being transferred to and processed in the countries where our service providers and infrastructure are located, subject to the safeguards described in this Policy.

Data Retention Periods

We retain personal data for the periods necessary to fulfil the purposes set out in this Policy, or as required by our licensing obligations and applicable law. The following indicative retention periods apply:

Data Category	Indicative Retention Period
Account registration data	Duration of Account + minimum 5 years after closure
KYC identity documents	Minimum 5 years after Account closure (AML obligation)
Financial transaction records	Minimum 5–7 years (regulatory requirement)
AML monitoring records	Minimum 5 years from the date of the relevant transaction
Customer support correspondence	3 years from last interaction, unless longer period required
Technical logs and usage data	Up to 12 months in identifiable form; aggregated thereafter
Marketing consent records	Duration of consent + 3 years after withdrawal

After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised, unless longer retention is required by a specific legal obligation.

Cookies & Tracking Technologies

KKGame uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by our web server when you visit the Site. Cookies serve a number of functions, including maintaining your login session, remembering your preferences and gathering anonymous usage analytics.

10.1 Categories of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function correctly. These enable session management, security controls and core functionality. They cannot be disabled without preventing Platform use.
• Performance Cookies: Collect anonymised data about how users navigate the Platform (e.g., most visited pages, error frequency). Used to identify and fix technical issues.
• Functionality Cookies: Remember your preferences (e.g., display language, currency setting) to personalise your experience on return visits.
• Analytics Cookies: Help us understand aggregate patterns of Platform use through anonymised statistical data. No individual player is identified from analytics data.

10.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Note that disabling strictly necessary cookies will impair or prevent your use of the Platform. Browser-level cookie management is available through the settings menu of all major browsers.

Your Data Rights

Subject to applicable data protection law and our licensing and legal obligations, you hold the following rights in respect of your personal data:

To exercise any of the above rights, contact us via the channels listed in Section 16. We will respond to verified requests within a reasonable period. In some cases — particularly where our AML, KYC or licensing obligations require retention — we may be unable to fully satisfy an erasure or portability request, and we will explain the reasons clearly.

Children's Privacy

KKGame is an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18 — or the higher minimum age required in the applicable jurisdiction. Registration on the Platform constitutes a representation by the user that they meet the minimum age requirement.

If we discover that personal data has been collected from an underage individual, we will take immediate steps to close the associated Account, forfeit any balances in accordance with our Terms & Conditions, delete the data and, where appropriate, report the matter to the relevant authority. Parents or guardians who believe their minor child has accessed the Platform should contact us immediately via the channels in Section 16.

Data Security Measures

We implement a layered programme of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction. Key measures include:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols. Unencrypted HTTP connections are not accepted.
• Encrypted storage: Sensitive data fields — including identity documents and financial data — are stored in encrypted form at rest.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff are granted only the minimum level of access required to perform their role.
• Audit logging: All internal access to personal data records is logged and subject to periodic audit review.
• Staff training: All employees with access to personal data complete regular data protection and information security training.
• Vendor due diligence: Third-party processors are assessed for security practices before engagement and are bound by contractual data protection obligations.
• Incident response: We maintain a data breach response plan. In the event of a breach affecting your personal data, we will notify you and the relevant regulatory authority in accordance with applicable law.

Despite these measures, no internet-based service can guarantee absolute security. You acknowledge that transmission of data over the internet carries inherent risk. You are responsible for maintaining the security of your Account credentials.

Third-Party Services and Links

The Platform may contain references to third-party payment services or other external services (such as game content providers). This Policy applies solely to data processed by KKGame. Third-party services operate under their own privacy policies, and we are not responsible for the data practices of those services.

We do not embed external advertising networks, social media tracking pixels or third-party marketing tags on the Platform without your informed consent. Any third-party technology integrated into the Platform is documented in our internal data processing register and subject to contractual data protection requirements.

Amendments to This Policy

We may update this Privacy Policy at any time. When we do, the "Last Updated" date at the top of this document will be revised. For material changes — those that significantly affect your rights or how we use your data — we will provide notice via a prominent Platform notification or by email to the address registered to your Account, where we are able to do so.

Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should cease using the Platform and request Account closure. The current version of this Policy is always accessible at https://kkgame.cam/privacy-policy.

Contact Us

For all data protection queries, User rights requests or privacy complaints, please contact the KKGame Data Protection team through the following channels:

• Live Chat: Available 24/7 via the in-platform chat feature. The fastest channel for account-related privacy queries.
• Help Center: Our knowledge base includes detailed articles on data rights, cookie management and account security settings.
• Email: [email protected] (plain text — this address is not a clickable link).

All data rights requests will be acknowledged promptly. We will verify your identity before processing any request. We aim to respond substantively within 30 calendar days, or within the timeframe required by applicable law. If a request is complex or we receive a high volume, we will notify you of the extension and provide an updated timeline.